This month Comcast has announced three new initiatives to support their customers with disabilities. the first is a dedicated support team that people can call directly when they are having difficulty accessing Comcast content. The team can be contacted by calling 855-270-0379 seven days a week from 9 AM to 10 PM EST. Along with a dedicated support line, they are also offering a set of movies and TV shows through their On Demand service that highlight people with disabilities being successful. Finally, their accessibility lab is working on designing new ways for customers to access their content including the Talking Program Guide .
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For the past three years Alena has been a feature writer for the online magazine Matilda Ziegler. She has also been a contractor for the Oregon Commission for the Blind, helping blind adults learn to use adaptive technology. She is studying to be a teacher of the visually impaired at Portland State. You might also recognize her from the Serotalk podcast Triple Click Home.
