uber has a non-life threatening emergency number that passengers can call. 800-353-8237 (800-353-uber), is
being represented as a non-emergency number where customers and drivers can get in touch with a live person if they
encounter an urgent situation. The number is only available in 22 cities in the US, though which exact cities
those are remains unclear. Anyone calling that number will be routed to one of the 2 call centers in Phoenix or Chicago. According to this article, Uber has stressed that this is not a replacement for 911, nor is it for simple issues like fair adjustments. The example listed in the article above is of someone forgetting medication in a car that they rely on, like insulin. To find out whether the number is supported in your city, open the Uber app and go to the account menu, and it will be listed under the "help" options. Even if it's not supported in your city, you can still call the number directly and be connected to a human being, even though you cannot do so from the app itself.
A welcome addition. I've often wondered what one does should they leave something in a vehicle aside from e-mailing Uber. Granted, they're quick as all get out in getting back to you, but still. Good on them for putting up a number like this... though why limit the cities in the app when you can just call the darned number has me shaking my head. Maybe they're trying to start it out slowly so they know how many employees they might need to bring in.
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