HumanWare has quietly endet most support for older BrailleNote units including the mPower and BrailleNote PK. As a side-effect of this change, BrailleNote mPower, Classic, and PK users who may have been eligible for updates are no longer able to download the software keys necessary to install these updates, meaning the updates are no longer available for installation. HumanWare has posted a disclaimer on the support pages for these older units, which we have reprinted below.
The BrailleNote mPower is a product which HumanWare can provide limited hardware support. Such fixes as new motherboards, braille cell replacement, and limited parts repair can still be done, but as the product reaches 10 years old, parts and software are no longer available. HumanWare technical support will attempt to diagnose your issue over the phone to determine if a repair can be done on your unit.
Because of the age of the device, along with changes to partnerships with services to provide software keys, HumanWare no longer can provide software update or extension keys for existing mPower, classic or PK devices. HumanWare support will attempt to fix any repairable issues while providing phone support.
If your existing BrailleNote cannot be supported further, HumanWare will work with you to provide a generous trade in opportunity to trade in your existing BrailleNote for a BrailleNote Apex.
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J.J. Meddaugh is an experienced technology writer and computer enthusiast. He is a graduate of Western Michigan University with a major in telecommunications management and a minor in business. When not writing for Blind Bargains, he enjoys travel, playing the keyboard, and meeting new people.